Q: WHAT ARE MY OPTIONS IF MY TV IS DAMAGED?
A: The first step is to check the power plug to see if it is providing energy to the television. If the problem isn’t solved, then you will need to collect the following information:
Is the television powering on?
Does the LED blink? How many times does it blink? Some models have special LED codes to let you know what component has failed.
Do you receive an on-screen display? The best way to test this is by pressing the menu button on the panel and checking if the TV menu displays.
Are the speakers emitting any sound?
Is the picture distorted? Does the distortion appear on the satellite box, gaming system or DVD player?
Q: HOW MUCH WILL IT COST TO FIX MY TV?
A: Our cost is calculated by the parts we need and the hours our technicians will need to spend working on your television set. We can provide a more accurate estimate if you have more information.
Q: DOES UNIVERSAL TV REPAIR OFFER IN-HOME TV REPAIR SERVICES?
A: Yes, in fact our technicians specialize in providing TV repair services on-site. However, our technicians may need to bring your TV to our shop if we encounter rare problems. They may need to replace the picture tube, or the plasma or LCD panel. They may also need to troubleshoot the components or fix the main power supply. We try to handle all repairs on-site, but we will save you the trouble by picking it up.
Q: DOES UNIVERSAL TV REPAIR OFFER SERVICE GUARANTEES?
A: Yes. We offer a 30 day guarantee for labor and 90 day guarantee for part for TVs that are no longer covered by warrantee.
Q: IS IT WORTH FIXING MY OLD TV OR SHOULD I JUST BUY A NEW ONE?
A: Our technicians will provide a quote for older models to help you decide whether or not it is worthwhile. Call (520) 629-0969 to speak with one of our technicians so you can make an informed decision.
Q: WHAT TYPES OF BRANDS CAN YOU FIX?
A: Our technicians are trained to fix every type of television set –
- Harmon Kardon
Q: ARE YOUR TECHNICIANS FACTORY AUTHORIZED SERVICE PROVIDERS?
A: Yes. Universal TV Repair is factory authorized by JVC, Sony and Sharp manufacturers. They provide warranty repair services for each of these brands.
Q: MY TV WORKS. HOWEVER, THE PICTURE AND COLORS ARE SPLIT. WHAT IS WRONG?
A: Your TV set is not in Convergence. This problem typically affects Rear Projection TVs that are a few years old. They are programmed with Convergence adjustment features, so you should be able to fix it on your own. However, if you can’t use your TV remote control to do a Convergence Correction, then the Convergence Correction Circuit has probably died. Fortunately our Convergence experts are trained to fix the problem.
Q: WHAT ARE THE MOST COMMON ISSUES THAT DLP/LCD PROJECTION TVS FACE?
A: Lamp failures are the most common problems with LCD/DLP Projection TVs. You can consider buying an extended warranty, but make sure that it covers lamp replacement.
Q: DOES UNIVERAL TV REPAIR PROVIDE DROP-OFF SERVICE?
A: Yes. You can take your TV to our service center and we will remove the onsite service charge. Please call us ahead of time so that we are prepared for your delivery.
Q: IS A SAME-DAY-SERVICE AVAILABLE?
A: Yes. We cannot guarantee that your TV will be fixed that day, but we will guarantee that a technician will visit your home to perform troubleshooting.
Q: WHAT PAYMENT OPTIONS DO YOU ACCEPT?
A: Universal TV Repair accepts cash, personal checks and all major credit cards.
Q: HOW LONG WILL IT TAKE FOR YOU TO REPAIR MY TV?
A: It depends on a few factors:
We may be able to make the repair within a day or two if the part is in stock.
If we don’t have the part in stock, the standard turnaround time for a repair is between 4 and 7 days.
In some rare instances, the parts aren’t immediately available. We will complete the repairs as soon as we receive the part from the manufacturer.
Mon – Fri – 8:00am – 6:00pm
Sat & Sun – By Appointment
BRANDS WE REPAIR & SERVICE
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